Process Flows Across Your Organisation. Robotics for the Future.

Flowline Robotics was founded on a simple idea: most organisations already have the answers buried in their processes – they just need someone to map them, improve them, and make them intelligent.

Why Flowline Robotics?

Flowline – for the process flows that run across every organisation. Every function, every team, every customer interaction follows a flow. We make those flows visible, structured and improvable.

Robotics – for the future. The organisations that will thrive are those that build a process baseline today, ready for AI and automation tomorrow. You cannot automate what you have not first understood.

Together: a practice that bridges the gap between how your business works today and how it needs to work in an AI-enabled world.

Our Approach

🗺️

Map It

We document your As-Is processes at the level of detail that actually drives decisions – not too high, not too low.

🔍

Improve It

We identify gaps, inconsistencies and risks. We define your To-Be target state with clear ownership and governance.

🤖

Automate It

We identify where RPA and AI can deliver the highest return – and produce the business cases to make it happen.

🧠

Make It Queryable

We structure your process estate so it can be understood by AI tools – making your organisation genuinely AI-ready.

Michael Ahmed – Founder & Principal Consultant

Twenty years of enterprise transformation across financial services, central government and regulated utilities – from first workshop to governance-ready delivery.

Download CV (PDF)

Experience & Expertise

  • 20+ years Senior Business Analyst across FTSE-listed and regulated environments
  • BPMN 2.0 process mapping at L3–L5 with full taxonomy ownership
  • SOP rationalisation – typically 60–70% volume reduction
  • FCA Consumer Duty alignment – four outcomes framework
  • AI and RPA opportunity identification and business case production
  • PRINCE2 Practitioner · GDPR Practitioner · Anthropic AI Certified

Sectors & Domains

  • 🏦 Financial Services & Insurance (Royal London Group)
  • 🏛️ Central Government (Network Rail)
  • ⚡ Utilities & Field Operations
  • 📊 Banking & Regulatory Reporting
  • ⚖️ Legal & Professional Services
  • 🚂 Transport & Infrastructure
2025–2026

Customer Journey Analyst / Senior BA

Royal London Group

Led the Update Plan Details L3 process – 19 BPMN L4 maps, 57 L5 processes, ~57 SOPs rationalised. Consumer Duty alignment across four outcomes.

BPMN 2.0Consumer DutySOP RationalisationProcess Taxonomy
2021–2022

Senior Business Analyst

Halian (Consultancy)

Multi-sector BA consultancy delivery. End-to-end process mapping, stakeholder elicitation, target-state design and business cases across multiple client environments.

ConsultingProcess MappingRequirementsMulti-sector
2019–2020

Business Analyst

Network Rail

Structured requirements elicitation and As-Is process documentation across a complex infrastructure change programme. PRINCE2-aligned governance and business cases.

PRINCE2InfrastructureRequirementsGovernment
Earlier

Senior Business Analyst

Various Financial Services & Regulated Sectors

20+ years of enterprise BA practice across financial services, banking, utilities and central government – building deep domain expertise in regulated environments.

Financial ServicesBankingUtilitiesRegulatory